Select the product you wish to renew:
Element Anti-Virus 2012 Plus - Renew for another two years
Element Software offers product upgrades and renewal options
to our valued customers.
General Scope for upgrades
Element Software, in general, offers a once only
free upgrade from one major product version to its next
major version number. For example, an upgrade from
Element
TotalProtect 2010 >
Element
TotalProtect 2011 would
be free, and non transferable once only. We generally do not
offer a free upgrade beyond this scope if an upgrade path
was already made.
Upgrading past a next major version of one of our products
is not supported, we only offer a free upgrade for the
version that would be 'deemed' an upgrade. E.g. Version 3.0
> Version 4.0.
After one upgrade path is committed, a purchase is required
for the next major version after the version that you made
the upgrade to. So, for example, If you purchased Element
TotalProtect 2010, Element Software will send a free upgrade
key to your e-mail address when you purchased your product
for the next major version, in this example, being Element
TotalProtect 2011.
Once the upgrade is made Element Software will not send a
free upgrade key to the next version. You will be required
to purchase a new license, because it is beyond the scope
that our upgrade policy covers.
General Scope for renewals
Element Software provides support and updates for
purchased products for one year, that being the date the
product was released. E.g. if a product was released in
2010, its support would end 2011. License keys can be used
indefinitely beyond this support period, but you will not
receive any product upgrades or support beyond this period.
To continue to receive product support beyond what we deem
'end of life' status, you will be required to purchase a
subsidised renewal offer, in which we deal individually with
customers to provide updates and free continued support.
Renewals only last for a period of one year before you will
be required to renew the product support again for the next
year. Depending on the year of support, product renewals may
not be offered, and you will be required to make an upgrade
to the next version if you wish to receive product upgrades
and free support.
In general, you can only renew the product for an additional
two years after end of life status is applied. You will
still be able to use the product fully, but updates and
support will not be offered.