Note : Element One is currently being worked on by the
Element Software team, so support topics will be added as the development stage
moves along.
Support topics
I have forgotten my password
Element One will not log in after entering correct
information
Downloading and installing the platform framework
Pricing
I have
forgotten my password and I can not log into my account.
Unfortunately, we do not provide options to restore your
account information, because of the cost of storage and processing servers. If
you have forgotten your account information, you will regrettably have to
request deletion of your account and set up a new account from scratch. Because
of our privacy policy, we will not recover your files for you.
To request deletion of your account,
click here.
Element One will not
log in
If you are sure your account information is correct, check
the following
-Element Browser is installed. Element One does not support
browsers other than this browser. You can download Element Browser from
here.
-The Element One platform software is installed - Element One requires platform
software to be present on your computer. To download the platform software,
click here.
Downloading and
installing the platform framework
You can download the platform framework
here.
Pricing
Element One is free. In order to keep the service running,
Element One gains its revenue from advertisements only.